Book A Return
We offer returns on all NON SALE items.
If returning from New Zealand, scroll to base of page.
You can either choose a 110% store credit or instant refund.
If you would like a 110% Store Credit, book your return directly below:
To receive an instant refund, complete the form below to get started:
1. COMPLETE ONLINE RETURNS FORM
You can return any item with the exception of a sale item for change of mind
If you'd like a store credit, exchange or have a faulty item, please email us directly.
2. PRINT AND ATTACH YOUR LABEL
If you don't have a printer, simply take to the post office and they can print this for you.
Fill out the form below to get started
If you'd like a store credit, exchange or have a faulty item, please email us directly.
2. PRINT AND ATTACH YOUR LABEL
If you don't have a printer, simply take to the post office and they can print this for you.
If you haven't already received a slip, click here.
3. COMPLETE PAPER SLIP TO IDENTIFY REFUND METHOD
You will receive a paper return slip with your order, please specify which items you are returning and whether you would like a Refund* or an 110% Store Credit.
4. DROP OFF YOUR PARCEL
The returns portal will locate your closest drop off point.
You will receive a paper return slip with your order, please specify which items you are returning and whether you would like a Refund* or an 110% Store Credit.
4. DROP OFF YOUR PARCEL
The returns portal will locate your closest drop off point.
*Refunds are only applicable on full price items.
Your return will processed within 5-7 business days once delivered to our warehouse facility.
If you have any further questions, or would like to speak with customer service, please email us at
info@uncutshoes.com.au
info@uncutshoes.com.au
**IF YOU ARE RETURNING SHOES FROM NEW ZEALAND**
For all NZ returns please address the return to:
Uncut Shoes
3/11 Rocklea Dr
Port Melbourne
VIC 3207 Australia
Be sure to include your returns slip inside.
Uncut Shoes
3/11 Rocklea Dr
Port Melbourne
VIC 3207 Australia
Be sure to include your returns slip inside.
If you believe there is an issue with your delivery, or you have received a faulty product please contact info@uncutshoess.com.au
Please note, return postage fees are at the customer’s expense. We would suggest using a tracked postal service, as UNCUT is not responsible for missing deliveries.